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Do you charge extra for an Initial consultation?

No. The initial and subsequent consultations are included within the listed price. 

Can I use Private Health Insurance?

Yes.  For Acupuncture services, you will be provided with a Tax Invoice which can be used to claim directly from your health fund.  At this stage, we do not have HICAPS facilities for on the spot rebates. For legislative purposes, Massage and cupping are not eligible for a Private Health rebate at this stage.

Is there parking on site?

Sure is. Parking is available at the front of the box (gym). If you are coming in after hours in the evening, additional parking is available to the right of the bridge. 

I’m not a member of City 4051 Crossfit.  Can I still come in for treatment?

Absolutely YES!  The team at City 4051 Crossfit are super friendly and very welcoming.  It doesn’t matter if you train at another box or have never set foot in a Crossfit gym in your life. Everyone is welcome to come in for a Red Onyx Acupuncture treatment. 

I’m pregnant.  Can I have an Acupuncture treatment?

Yes! If you are pregnant, or you may be pregnant, please advise your therapist. There are some points that are contraindicated during pregnancy that your Acupuncturist will need to avoid. 

I’m not into sports or gym, can you still help me?

Do you have pain? Yes!Although Rachel is interested in Sports Acupuncture and musculoskeletal issues, she has been trained in the use of Acupuncture for a broad range of symptoms/conditions. If you are unsure if Red Onyx is right for you, please reach out.  If we believe we cannot be of assistance to you, we will refer you to the right person.

What should I wear to my treatment?

Generally, loose fitting, comfortable clothing is best.  Underwear is a must please.  Your therapist will advise if any items of clothing should be removed for accessibility, if you are comfortable in doing so.

Can I go to the gym/sport after my treatment?

For best results, if you are planning on training, do it before having a treatment so your body can rest afterwards. Ideally take a rest day on the day of your treatment.  NOTE: If you have had a big training session, please make sure to eat before your treatment.

How long do cupping marks last?

This is really dependant on your body and your complaint on the day. In my experience, I’ve seen cups marks last from 20 minutes to sometimes 2 weeks or more. 

What is your cancellation Policy?

We have a 24 hour cancellation policy. If you cancel your appointment or fail to arrive without notification, 50% of the booked service fee will be invoiced to you, due for payment within 14 days.

How many times will I need to come in? 

Treatment frequency will depend on the condition/symptoms you are seeking help with. On your initial visit, a treatment plan will be formulated for you specifically.